Complaints Policy

At AI Girlfriends (aigirlfriends.ai), we are dedicated to providing a high-quality and safe experience for all our users. We value your feedback and take complaints seriously. This policy outlines the procedures for lodging complaints and how they will be addressed.

1. Scope of the Policy

This policy applies to all users of AI Girlfriends who wish to lodge a complaint regarding any aspect of the service, including but not limited to:

• User interactions with AI companions
• Content generated by AI companions
• Technical issues with the website or service
• Violations of our Terms and Policies
• Customer service experience

2. How to Lodge a Complaint

Complaints can be lodged through the following methods:

• Email: Send an email to [email protected] with the subject line "Complaint" and include detailed information about your issue.
• Website Contact Form: Fill out the contact form available on the "Contact" section of the website, selecting "Complaint" as the reason for contact and providing all necessary details.
• In-App Reporting: Use the reporting feature within the website to flag specific content or interactions directly.

3. Information Required

To effectively address your complaint, please provide the following information:

• Your full name and contact details (email address)
• A detailed description of the issue, including relevant dates, times, and any specific content or interactions involved
• Any supporting evidence, such as screenshots or messages

4. Acknowledgment of Complaints

Upon receipt of your complaint, we will:

• Acknowledge receipt of your complaint within 24 hours via email
• Provide you with a reference number for your complaint for future correspondence

5. Investigation Process

We take all complaints seriously and will conduct a thorough investigation. The steps involved in the investigation process include:

• Reviewing the details of the complaint and any supporting evidence
• Consulting with relevant team members or departments
• Assessing whether there has been a breach of our Terms and Policies

6. Resolution

Upon completion of the investigation, we will:

• Notify you of the outcome within 5 business days from the acknowledgment of your complaint
• Provide a clear explanation of the findings and any actions taken to address the issue
• Where applicable, offer a remedy or compensation

7. Appeal Process

If you are not satisfied with the outcome of your complaint, you may request a review by:

• Emailing [email protected] with the subject line "Complaint Appeal" and including your original complaint reference number.
• Explaining why you are not satisfied with the initial response and providing any additional information that may support your appeal.

The appeal will be reviewed by a senior member of our team and a determination will be communicated to you within 14 business days.

Independent Review

If you disagree with the outcome of the appeal, you may seek resolution through an independent and neutral dispute resolution body or competent legal authority. AI Girlfriends will cooperate in good faith with such neutral review procedures in accordance with applicable laws and payment network requirements.

8. Confidentiality

All complaints will be handled with strict confidentiality. Information will only be shared with those who need it to investigate and resolve the complaint.

9. Contact Information

For any questions or further information regarding our Complaint Policy, please contact us at [email protected].

We appreciate your cooperation and patience while we work to resolve your issues. Your feedback is vital in helping us improve our services and maintain a high standard of user experience.